We are here to help

Our helpline advisors can:

  • Signpost to relevant organisations and services in your area
  • Provide specialist employment advice
  • Signpost and refer to specialist organisations
  • Provide information in a range of community languages
  • Provide information in relation to:
  • Health


    Welfare Entitlements



    Personal Safety

    Is BAME Helpline Wales for me?

    The helpline is for anyone over the age of 18 living in Wales, particularly if you identify as Black, Asian or Minority Ethnic, or if you would like to speak to someone in a language other than English or Welsh.

    We are open 10:30am to 2:30pm, Monday to Friday. You can contact us by phone on 0300 222 5720 and SMS text on 07537 432416.

    On mobile? Cick below to chat now:

    About Us

    BAME Helpline Wales is a national multi-lingual telephone helpline delivered by a partnership between EYST, Women Connect First, ProMo Cymru, Henna Foundation and other BAME Stakeholders to provide information, referral and signposting for BAME people to specialist advice, mainstream and community organisations. Funded by Welsh Government via the Voluntary Sector Emergency Fund, the helpline is initially a 6 month pilot project, and aims to respond to the disproportionate impact of the Coronavirus Pandemic on BAME communities.

    Useful Links

    We are open 10:30am to 2:30pm, Monday to Friday. You can contact us by phone and SMS text. If you have contacted us outside of these hours or need immediate assistance, the following services are available 24/7:

    BAWSO Domestic Abuse 24 hour helpline

    0800 7318147

    C.A.L.L. Mental Health Helpline

    0800 132737 or text ‘help’ to 81066

    For health concerns which are urgent, but not an emergency call NHS Direct on



    Women Connect First


    BAME Helpline Wales Flyer